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hp-concentra-wrapper-portlet Actions This document is for HP DeskJet GT 5810 5811, 5820, 5821, and 5822 All-in-One printers. The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink. Step 1 Use genuine HP printheads and ink HP recommends that you use genuine HP ink. HP cannot guarantee the quality or reliability of non-HP ink. If you do not use genuine HP ink and HP printheads, the steps in this document might not resolve print quality issues. Purchase replacement ink and other supplies from the HP Store or local retailers. note Using non-HP ink contaminates any genuine HP ink added later. Because ink remains in the printhead when the ink is changed, the contaminated ink can remain in the system and affect print quality. If you are using genuine HP printheads and ink, continue to the next step. Step 2 Refill any low or empty ink tanks Low ink levels can impact print quality. caution Damage to the printer as a result of improperly filling the ink tanks or using non-HP ink is not covered under warranty. Do not let the ink levels fall below the minimum fill line when printing. Very low ink levels can result in reduced print quality or damage to the ink system. Visually check the printer ink levels using the ink tank window. Maximum fill line Minimum fill line If any ink level is below or close to the minimum fill line, continue with these steps to refill any low ink tanks. Open the ink tank lid. Remove the plug from the ink tank you are refilling. Set the plug upside-down on a disposable piece of paper. caution Avoid ink stains. Ink might be on the underside of the plug. Remove the cap from the ink bottle, pull off the seal tab, replace the cap, and then flip open the lid. Hold the ink bottle on the tank spout, gently push down, and then let the ink drain into the ink tank. Fill the ink tank to just below the maximum fill line on the tank. If the bottle does not start draining, remove and reinsert the bottle onto the tank spout. caution Do not squeeze the bottle, and do not overfill the ink tank. After the ink tank is filled, pull the ink bottle straight up. Close the ink bottle lid, set the bottle upright, and then push the ink tank plug into its slot on the ink tank. Make sure the ink tank plugs are pressed firmly into place. Repeat the previous steps to fill any other low or empty ink tanks. caution Store any bottle with remaining ink in a cool, dry place for later use. Close the ink tank lid. Step 3 Check for ink smears on the back of printouts If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue. Load paper into the input tray. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then release the Power button. The printer feeds one page slowly. The printer might make some noise for approximately one minute. Wait until the page ejects from the printer before you remove it. Examine the test page. If the print quality is unacceptable, continue to the next step. Step 4 Check the ink delivery system Make sure the transportation ink valve is unlocked, the printhead latch is closed, and ink completely fills the ink delivery tubes. caution While performing the following steps, do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system. Make sure the transportation ink valve is in the unlocked position. caution Printing with a locked transportation ink valve can damage the printheads. Make sure the printer is turned on. Inspect the position of the blue printhead latch. Open the exterior door. Open the printhead access door. Wait until the carriage is idle and silent before you continue. Visually inspect the printhead latch position. If the printhead latch is closed, continue to the next step. caution Do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system. Reach inside the printer through the printhead access door, and then manually move the carriage to the right. Visually inspect the ink delivery tubes. If the tubes are white or ink stained, the printer is not properly primed or out of ink, skip to Replace the printheads. If the tubes are completely filled with dark ink, the printer is properly primed and filled with ink, continue to the next step. Step 5 Make sure you are using the appropriate paper for your print job Use the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type. Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, such as photo paper and envelopes. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it. Do not use wrinkled or curled paper. Use only clean, wrinkle-free paper. Use the correct paper type for your project. For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink. For documents with dense printing, such as high contrast graphics or photos, use HP Advanced Photo Paper for best results. Some paper might not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper. Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging. Try using a different paper. This determines if the problem is related to the paper. After checking the paper, try to print again. If the print quality is unacceptable, continue to the next step. Step 6 Check the print settings Check the print settings to make sure they are appropriate for your print job. note Print settings vary by operating system and software program. Print settings in Windows Check the print settings for your print job in Windows. In the software application you are trying to print from, click File, and then click Print. The Print window opens. Open the Properties dialog box. Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences. Depending on your print job, you might consider modifying the following settings Paper Type If you are printing on photo paper, select the type of photo paper you are attempting to print on. Print Quality If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes. Paper Size If you are printing on a different size of paper than you normally print on, select the correct paper size. Black and White If you want to print in black and white only, select the grayscale option. After selecting the print settings, click OK to apply the settings, and then click Print. Print settings in Mac Check the print settings for your print job in macOS or OS X. Open a document, click File, and then click Print. The Print window opens. Select the Paper Type/Quality or Media & Quality menu. Depending on your print job, you might consider modifying the following settings Paper type If one of the options matches your paper type exactly, select that option. Quality If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. To save your settings for future print jobs, select Save in the Presets menu, and then name the new preset. After checking the print settings, try to print again. If the print quality is unacceptable, continue to the next step. Step 7 Print a Print Quality Diagnostic page To resolve many print quality issues, print a Print Quality Diagnostic page, and then evaluate the results. note To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out before unplugging the printer. Press and hold the Start Copy Color button on the printer control panel for 3 seconds to print a Print Quality Diagnostic page. Review the Cyan, Magenta, Yellow, and Black boxes, checking for missing colors, fading, and white lines. If the color blocks do not show white lines, and are not faded or missing, the printer is working correctly. Check for image resolution problems, application errors, or other issues that might affect the printout. If any of the color blocks show white lines, are faded, or are missing completely, continue to the next step. Step 8 Run the printhead cleaning utility using the HP Software HP provides an automated printhead cleaning utility that can unclog printhead nozzles. caution Clean the printheads only when necessary. Unnecessary cleaning shortens the life of the printheads and wastes ink. To protect the printheads from drying out, always turn the printer off with the Power button. Clean the printheads in Windows Clean the printheads using the HP software, and then evaluate the results. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer. HP Printer Assistant opens. On the HP Printer Assistant window, click Maintain Your Printer. Click the Device Services tab, and then click Clean Ink Cartridges. A Print Quality Diagnostic page prints. Examine the Print Quality Diagnostic page. If the print quality is acceptable, click Done. You can stop troubleshooting. If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning. note If the printheads are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again. Clean the printheads in OS X Clean the printheads using the HP software, and then evaluate the results. Search the Mac for Print, and then click Print & Scan, or Printers & Scanners in the list of results. Click the name of your printer, and then click Open Print Queue. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility. Click Clean Printheads. Once the cleaning cycle completes, click Print. A Print Quality Diagnostic page prints. Examine the Print Quality Diagnostic page. If the print quality is acceptable, click Done. You can stop troubleshooting. If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning. note If the printheads are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again. If the print quality is unacceptable, continue to the next step. Step 9 Align the printheads using the HP software Use the HP printer software to align the printheads. Align the printer in Windows Align the printer in Windows. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer. HP Printer Assistant opens. On the HP Printer Assistant window, click Maintain Your Printer. Click the Device Services tab, and then click Align Cartridges. The printer prints an alignment page. Lift the scanner lid. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass. Close the scanner lid. On your computer, click Scan. The printer aligns the printheads. Recycle or discard the alignment page. Align the printer in OS X Align the printer in macOS or OS X. Search the Mac for Print and then click Print & Scan, or Printers & Scanners in the list of results. Click the name of your printer, and then click Open Print Queue. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility. Click Align. The printer prints an alignment page. Lift the scanner lid. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass. On your computer, click Scan. The printer aligns the printheads. Recycle or discard the alignment page. Try to print again. If the print quality is unacceptable, continue to the next step. Step 10 Replace the printheads If you have followed all the steps in this document and your printer is producing printouts with print quality issues, you must replace both printheads. Contact HP to replace both printheads. If you already have new replacement printheads available, go to Replacing Printheads for more information. Contacting HP for service in Asia Pacific If you completed all the preceding steps and your printer still has an issue, you might need further assistance from HP. Go to Contact HP Support to review available service options. Contacting HP for service in all countries/regions, except Asia Pacific If you completed all the preceding steps and your printer still has an issue, service the product. Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement. Repair fees might apply for out-of-warranty products. 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Kenalisistem HP DeskJet GT 5820 series tangki tinta Ketentuan Definisi Kepala cetak Kepala cetak adalah komponen dalam mekanisme cetak yang mengaplikasikan tinta ke kertas. Terdapat dua kepala cetak: kepala cetak tinta hitam dan kepala cetak tinta tiga-warna. Setelah kepala cetak dipasang, maka tidak boleh dikeluarkan dari kereta kartrid cetak.
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